Verified customer Good day My mobile number [protected] [protected]@gmail.com Since the begining of this year there were a huge amount deducted from my bank account. Vodacom shall not engage in any dispute between the end user and the Vodacom Business account holder and where such dispute arises, the end-user holds Vodacom harmless and indemnifies Vodacom accordingly. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. This review was posted by a verified customer. By continuing past this page, you agree to our. • Dial *135# to see if you qualify for Vodacom Airtime Advance. Then, today I get a call from Vodacom’s accounts dept to tell me my account is still in arrears. Customers can purchase an ICASA approved analogue phone and connect it to the router for VoIP telephony. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. I have been with Vodacom for more that 20 years. 6. 14. Download the My Vodacom App from your app store. Required to inform you about complaint approval (or reject). The last communication I received from vodacom was 25 November 2019. So my statement for end of August indicates my account as being up to date. On investigation it came to light that I used additional data on my account which was very strange as I have a voluntary limit on my contract to protect me against over spending on my account. View important account information even before you log in. Read our Frequently Asked Questions online to get all the support you need with managing your account. I started receiving phone calls from Vodacom saying my account is in arrears. Cost savings of up to 20% on your monthly account and FREE on-net calling from one Vodacom IP-Talk connected site to another. Log in to My Vodacom to process a debit order re-submission OR submit a 'promise to pay' (make a commitment to pay by a specific date. Register a profile to manage your cellphone account online, Access your profile at any time, from anywhere – desktop, mobile and app, Log in to view account balances, billing info and service subscriptions, Easy access to upgrade online or create a Vodacom Email address. Nothing is getting done. The SMS told me to send the code ARR to 31050. Account paid but still in arrears - Consumer Complaint for Vodacom - Head Office Vodacom - Head Office Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand When you recharge your account with a R12.00 voucher, R11.00 will be deducted from the voucher and R1.00 will be loaded as your airtime balance. This Laptop was stolen and incompetent people are working for Vodacom. • A access fee of R1.00 will apply. Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. For the next 7 months nothing was deducted from my account through debit order. Dial *135# from your Vodacom cellphone to: More reasons to self-service on My Vodacom: Around-the-clock access to online-exclusive device deals or buy airtime, data, SMS, MMS & WiFi bundles. Then I decided to buy a new phone and take up a contract in March this year. Log in to My Vodacom to process a debit order re-submission OR submit a 'promise to pay' (make a commitment to pay by a specific date. Thats almost R60000 per year. It's quick and easy to register for My Vodacom. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. You'll keep the same number and have access to self-service features on My Vodacom. About Vodacom: VISIT OUR WEBSITE Popular keywords: vodacom complaints vodacom cancellations hello peter vodacom vodabucks store vodacom complaints hello peter vodacom contract cancellation *135*997# vodacom shake everyday complaints vodacom account in arrears hello peter On your Vodacom cellphone: Dial *135# and choose 'Services' then 'Arrears Self Help' OR SMS the code 'ARR' to 31050. Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. Back in June 2016, I opened a contract with Vodacom, which due to circumstance was not paid and subsequently handed over to the pre-legal department for collection, the line was suspended and my account … If you make use of this service, and loan R10 from your Airtime Advance account, your balance will be R11.00 (R10.00 airtime + R1.00 access fee). Welcome to the Community! If your Vodacom bill is in arrears, these quick and convenient payment options can help you stay connected. Utter rubbish, I have several accounts … M Morne Crouse. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * We make people's voices heard! I received a email stating my account is in arrears of R 2000 otherwise they will suspend my account. The date of the data exceeding my voluntary limit was in January. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. Voice (telephony) services will be provisioned on EBU Vodacom Business Data. Vodacom — account in arrears. 17. On Sunday I needed to top up my data so I decide to purchase 3 Gig via the MyVodacom app. I fish out the 2 x payment slips and give the guy on the phone the easypay number that I had been told to use by the Vodacom shop in Norwood. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Customer care. Customers must be billed monthly in arrears for the data consumed. This basic feature phone is designed with senior citizens in mind. How will I know if I qualify for Vodacom Airtime Advance? Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. Has your Vodacom line been blocked because your bill is in arrears? The end user shall also comply with all policies it is subject to by virtue of its employment by the Vodacom Business account holder. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. Request a call back and a sales consultant will get back to you as soon as possible. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. View your PUK number from within the app – saves the day when you accidentally block your phone. I made a payment of a R1000 to try and stop them of placing my account in arrears. My Vodacom account went into arrears last month. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. However, a message pops up, saying the transaction cannot be processed because my account is in arrears. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours Consumer complaints & negative reviews. So my statement for end of August indicates my account as being up to date. 15. Avoid the queue! Business in retail stores . We test out the Alcatel One Touch 2004C. We will reply with the account payment options that are available to you. First, here's what you need to do: Pay the full amount owed to us Vodacom now!Trending Tech: Alcatel OneTouch 2004C. Register now to: Upgrade & shop online Buy data, airtime & SMS bundles View balances & manage your account online My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. Voice calls are billed monthly in arrears as per the prevailing low Vodacom’s VoIP rate card. 16. Vodacom Direct is a direct-to-the-consumer sales channel (call centre based) of Vodacom (Pty) Ltd. Vodacom Direct offers customers the convenience of being able to take out a Vodacom contract, whereby customers get a new phone every 24 months; enjoy the benefits of a wide range of pioneering products and the best quality service. - Stay in your control of how much you use, - Manage your account- Update your details- View balances and buy bundles. This action has been placed on the credit bureau and has given me a bad rating. We will reply with the account payment options that are available to you. Please I need your intervention on this matter because right now I can not do anything because my name is blacklisted. Simply pay your account in full and reactivate your line on our world-class network. After the 24 th of March 2018, all old codes will be switched off. I have always paid my account and the times when it was in arrears I have always paid the full amount. • When you’re out of airtime, you can get R20, R10 or R5 airtime or get data advances, when you need it most and only pay the next time you recharge your account. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. Thereafter they did not phone or email me regarding any outstanding amounts. View previously purchased airtime, data, SMS and MMS bundles. Once again, make sure your details are correct, especially your Vodacom account number. He compares it to his computer listing and informs me that it is the wrong easypay number. Vodacom sent me an SMS to notify me about the situation. Customers must be billed in advance for the recurring monthly subscription. What a constant frustration to do business with Vodacom. N001245-6) I last upgraded a number during May 2015 with no problems. Don't have an account yet? 5 January 2021 I phone MBD lawyers to get an update and they told me that nothing has been done by Vodacom to correct this as the account still in arrears. Since then Vodacom have failed to send me an account without me asking. Your log in details will work on our website, mobi site and app. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. … This is disgusting. They will suspend my account is in arrears of R 2000 otherwise they suspend... 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