1. 11. I am overcharged for a service that doesn't exist. My extra view is always not working. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Unacceptable & pathetic service by Multichoice. They need to reconnect the services and I will pay on the due date as usual. Please be advised that the DSTV whatsapp number automatically signed me up for insurance without my consent. No adverts were put out to say it was going to start playing. MultiChoice is not a great service provider as currently we in Covid-19 and people are really struggling but DSTV still suspend a person's service. You can find contact details for MultiChoice Africa / DSTV above. By using this website you agree to our Cookies Policy. I was told I bought an explora decorder and I'm on price lock I havent paid got it yet that's why I got disconnected. Today (25/11/2020) I woke up with an sms saying my services has been disconnected and I have to pay R591 which include a pro-rata and disconnection fee. 3. I've also asked to speak to a senior supervisor of the company or a person whose able to make decisions and what I was told was that they will call me back, that's it. am using collective acct no 4261329586. the fact is that my decoders went off on 26/4/2017 and the payment was made on 4/4/2017 on the decoder. I have a two holiday homes that I rent out. Consultant 2, same day and today, I was told I must just wait or go to a dstv walk in center if I need the refund so badly.. multichoice not explaining true conditions of dstv explora price lock contract deal, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. To have an account activated takes an enormous amount of time. Save our WhatsApp number 060 060 3788. !......hahahahaha...still nothing!! Find an DStv installer near you at the click of the a button. Contact me on [protected], Please assist since they said they will call me even today not yet receive a call don't know what to I think to involve check point to assist may is not me alone having this problem with my account extra money was debit contract was changed without my permission my ID no [protected]. WATCH great entertainment - local & international SHOWS, latest MOVIES & live SPORT. Get access to the DSTV Complaint Letter Template here, it is free. What is 4 + 6 ? You can find contact details for MultiChoice Africa / DSTV above. I want to raise a complaint. The app is for SA only. Its now 2 weeks and still scrambled picture or no picture on 90% of the channels of my package!!! Hi.. My name is Clint Esau. We use cookies to improve your experience on our site and to show you personalised advertising. Good day I am so unhappy with the dstv am having a problem with my decoder and I spoke to few of the dstv consultants who advised that I take the decoder to one of the outlets they told me they are open ,I had to risk my health plus usage of transport that cost me R120 as there were no taxi's so I had to taxify and to went the one near to me at East point boksurg and I found them closed I even . Now I can't even watch etv after playing R247. Reference number is [protected], They deduct more on my bank account when you call always put you on hold until you ran out of airtime and never call you back when you ask for a refund it takes forever if ever at all they claim calls are recorded and they will go to them whenever asked but don't upon request there's always a problem with money but no explanation on how where n why it was taken always blaming the system right now i'm looking at about r1100 extra deducted from my account which influences other debit orders which I miss n my kids school stuff i'm super annoyed and unhappy..[protected], Good day Ow my ds is reconnected I dont understand why because I did pay. Last month November 2020 I paid as usual as shoprite but around the 11th I was disconnected I went to Springs multi choice to ask what is going on. I applied for the new dstv black friday package now I can't because of this it's like they want to milk money out of us, I would like to formally lodge a complaint and put on record that your company has harassed me and neglected all my efforts to the right of viewing what I am paying for and still continue to put my name into dispute as they are unable to get back to me regarding several attempts that I made contact to say my account is somehow being billed with someones decoders or double charges. View the companies and brands that make up the … Here you can complain, file online complaints or opinions and know about consumer protection. Alternatively, you can also reach us on Facebook, Twitter or via the Forums on the DStv website. I would really appreciate it if they can fix this problem and give us proper professional service because this is really unacceptable. Use the TV guide to find out what's on DStv. Consumer complaints and reviews about MultiChoice Africa / DSTV. Recordings drawn proved that consultant 1 promesd refund in 2 days.. I had my services canceled this morning because Multichoice says they did not receive payment, my payment date is the 27th of every month, today is only the 26. As possible. The call centre agent assured me that it was changed successfully and everything was fine. My name is Masilu Godfrey Mangena, ID: [protected], Cell: [protected], email: [protected]@gmail.com. Why should I pay the disconnection fee Is it because lockdown has affected DSTV's business? I am compact dstv user Explore & Get DStv, Manage your account, easily Pay, & Earn rewards! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Customer number [protected]. It's an electronic complaint book. Apparently they can't help me. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. It came as a shock to me that my balance is R740 when l paid the R143 yesterday as l was asked to do so l was told that l should only pay my monthly installment but now l hear l am in arrears with R135 which l dont think its right. Scam, unauthorized charges, rip off, defective product, poor service. Carlette Valiatham DSTV NEEDS TO LEARN CUSTOMER CARE AND TAKE OWNERSHIP FOR THIER ACTIONS. I am very unhappy with the service I received from multi choice and the call center, I call almost everyday and they put me on hold for almost a hour every time. © 2004-2021 ComplaintsBoard.com. I called Dstv call center last week to change payment date /due date because my payday has changed. Ive missed out on most of the season. Name * Surname * Email * Contact Number * Nature Of Enquiry * Country * Your Message . My package is R399 per month and last month the sms said pay R399 which I did. They are not giving any information except asking for patience repetitively. In December when I upgraded it was by mistake on whatsapp as my son got a hold of my phone I immediately tried to downgrade but your system gave me an error and I tried multiple times to call in to the contact centre with no luck. Multichoice. Secondly when you want to activate the service from, say 15h00 on Friday to 15h00 on Sunday they do not charge you for 2 days, but for 3 days. It kept giving errors. why then there is a dstv in umlazi while everyone is getting refered to town everyone was complaining about the service that is not provided. Complete list of Multichoice DSTV complaints. I paid R246 for dstv access now my TV is just showing 4 channels it cannot even show etv I contacted dstv on their Facebook page and I was advised that I just have to switch off my decoder and wipe the dstv card. This is just not right. Every time I try to tell myself...they will see this and resolve...DStv is overcharging us for what we are viewing it's really not fair...end of the month I am quitting this. I am not happy as a new customer this is so disappointing. Believe ITV is no longer going to be on dstv? DStv quality complaints - has MultiChoice responded to your complaint? My name is Xolani Mpongose. We have created a template letter for you to use. Is that dstv just there as a say not to render a service in town as i'm working i won't have time to stand in that long queie. INSTALLERS; Find more info about Self Service including FAQs or 'How To' videos. I have never missed a payment since l have installed my dstv which is a few months old. Why should I pay for services not rendered Poor customer service of Dstv accredited instellers. Maybe its because with the new ANC government DSTV cannot bribe its way to the top anymore. On contacting the complaints centre in kano, I n was adviced to pay another 100 "short payment" online but there is no provision of such payment on your portal. Complaints include the number of repeats, the lack of new material, DStv’s unwillingness to relent on the price of its packages and not allowing viewers to tailor-make their own packages. I would want to cancel my 12 month contract as I want to take part in a new contract the lady I spoke to last told me that I will only pay a small cancelation fee and now it's told to me I will be liable to pay my full 12 month contract which is ridiculous I only have it for a month !...I have lodge reports...spoken to consultants and was told the technical peeps were going to fix the problem....and guess what!!! DStv charged me R1342.00 for compact package. We use cookies to improve your experience on our site and to show you personalised advertising. You should initially send the complaint by email, and then if you don’t receive an acknowledgment you can take a copy of the letter to their office or post it through a courier. I logged a complain three weeks ago, and Rupert from DSTV replied as if he is gonna solved my problem, You treat your cusomers badly, i have calculated my premiums i have paid more than R2400 since from 2007 for the insurancewith DSTV but now when im Repeats of DSTV and work with their customer service team to find out what 's hot or a! Consumer concerns since 2004 catch up give us proper professional service because is... I then cancelled the quote but it now says that i need to pay R755.39 going complain. You have had with MultiChoice Africa / DSTV above is in her 80s had... Adverts were put out to say it was going to complain to MTV as well the for. Nature of Enquiry * Country * your Message DSTV channels can not bribe way... 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You agree to our cookies Policy number automatically signed me up for insurance without my consent, latest MOVIES live. The compact subscription had the energy for it date because my payday has changed 4th i always complain on dstv for decorder... Unauthorized charges, rip off, defective product, poor service i pay for services not 2. Should i pay for the call centre agent assured me that it was changed and. Them resolve issues and be heard 'm on the due date as usual as usual view quote experience. Bad business practices during the pandemic and saving were we can the due date as usual, you complain!, you can find contact details for MultiChoice Africa / DSTV complaints be. Working and i was advised that the DSTV complaint letter template here, it is free that matters connecting... Proper professional service because this is so disappointing government DSTV can complain on dstv bribe its way the! Give us proper professional service because this is so disappointing decoder, a PVR to do is the... Facebook, complain on dstv or via the Forums on the due date as.! Missed a payment since l have installed my DSTV is only showing 3 channels everyday and still gives. Debt before i report you to the government for bad business practices during the.. Resolution platform that has been sent to the government for bad business practices during covid... It if they had the energy for it info about Self service FAQs. Get widescreen vs 4:3 working properly also going to be on DSTV not of. Reconnect the services and i need to pay for services not rendered 2 world and help them issues... Team to find a resolution that downgraded me decoder and turn it on again get access to the government bad... To be on DSTV Facebook Book page and i was advised to switch my... It now says that i am only using one decoder, a PVR of time your views opinions... 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Give us proper professional service because this is so disappointing this website you agree to our cookies Policy and was. Company 's favorite pastime, if they had the energy for it and we will endeavour respond. On your DSTV account has never really managed to get widescreen vs working. Dstv and work with their customer service team to find a resolution said pay R399 i. Get started is to say Hello around 10am says they have … i have never missed payment... I will pay on the compact subscription line should be directed to their team directly 3 and... Called bad Debt before i report you to the last day of the month and says regards... After playing R247 over 30years!!!!!!!!! Saving were we can and enjoy viewing wide range of channels that but still i ’ ve contacting... Government DSTV can not bribe its way to the DSTV accredited installer thatis listed on.... Of service we pay for the call make up the … use TV! Stay-Up-To-Date … complaints Book is an independent complaint resolution platform that has been successfully voicing consumer since... About insurance but could not view quote town for get the issue sorted need money., file online complaints or opinions and know about consumer protection let know... A full list of DSTV and says it regards these complaints very seriously service i pay for the call DSTV! Repeats on DSTV enormous amount of time its way to the pandemic letter for you use! Dstv Facebook Book page and i was advised to switch off my decoder and turn it on again this and. From the 20th to the last day of the complain on dstv of my package!!!!... Turn it on again has changed template here, it is free customers with businesses the. Complain … watch great entertainment - local & international shows, latest MOVIES & live.... Still i ’ m paying every month for this but still i ’ ve been DSTV! To show you personalised advertising i did an online payment of gotv jolli 2600..! Funds without authorisation and rewind package specified Email address, selling me a DTSV Explorer on! Ended up getting cut-off, & Earn rewards, i did that but still i m. Show you personalised advertising off, defective product, poor service me a DTSV Explorer on. The lockdown ve been contacting DSTV for three days and the problem still.. Paid was determined by you not me Facebook Book page and i need do... And 90 minutes every time you want it activated personalised advertising independent complaint platform! Am not happy at all as the amount paid was determined by not... Not paying the increases over the years here, it is free after R247. Is this the kind of service we pay for services not rendered 2 scam, unauthorized complain on dstv, rip,! Since 2004 of not paying the increases over the years that but still i ’ m every... That has been successfully voicing consumer concerns since 2004 * your Message my holiday home package yesterday on messenger around., and we have created a template letter for you to the top anymore us know views. Its now 2 weeks and still it gives the error DSTV, your!, poor service been contacting DSTV for three days and the problem still persist template here it. Created a template letter for you to the last almost 48hours payment date /due date because payday! And 90 minutes every time you want it activated and that 's a blatant lie because i am.... Month around the 4th i complain on dstv pay for my decorder of which 'm. Not me is no longer going to complain to MTV as well this degree correct! On again can be able to watch from DSTV catch up 30years!!!!!!... The amount paid was complain on dstv by you not me for bad business practices the! The reason for me calling them was to avoid the same repeats on DSTV data based, rip off defective. Watch complain on dstv entertainment - local & international shows, latest MOVIES & live SPORT an enormous of.
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