Utilized time to conduct inventory, organize sales floor and process special orders. Informed customers of sales and/or special events. Offered credit cards, and master cards to customers to get money off their purchase. I would not be doing any justice to the customer if I didn’t mention these things during a sales presentation. Because Diamonds last FOREVER! But they are still highly popular. Cash out, make payments/cancel/take out/ put items on layaway. Kent Jewelry Sales Professional - WA, 98031. The Size of the Diamond? Tuck the tags under the rings and make sure the rings are sticking straight up in the trays. Promoted sales by assisting customers and offering suggestions. Cleaned and organized the display cases to ensure items look appealing to customers. A good part of being a Jewelry Salesperson is learning Inventory Control. Check in all new merchandise and completing all steps for Layaway processes. Check supply of rolls of quarters, charge slips and calling cards. Retail Sales of Hawaii Made Clothing, open/close, daily procedures and reports. Act like they’ve already bought it. Get their arms apart and uncrossed. This is why they should buy this Diamond versus another. Stock shelves, Check in jewelry orders; Replace watch batteries Provided outstanding customer service, established and developed strong customer relationships while building individual sales volume. Run jewerly department , shoe department perice ears, stock, Check in all merchandise, do all paperwork for ordering, price changes, merchandise transfers, recalls, and customer service. So I thought I’d pass some of these onto you. 8 No’s that could break you down if you let them. “These are what visible Inclusions in an I Clarity Diamond look like…”, “Notice how White and Bright a Colorless Diamond is compared to this lower Color stone”, “Even though this Diamond is smaller in Carat Weight, it faces up the same as a bigger stone because the Diamond is spread. He was going to send her on a Geocaching Treasure Hunt…!”. While the Diamond Business has evolved over the years, and customers are more knowledgeable about Diamonds and Certification than ever before, the core principles remain the same: Treat the customers with Professionalism, Educate them, Give them Quality Merchandise and impressive Customer Service, and it will hold priority over anything else. I needed to take what other successful salespeople and sales trainers where doing in other industries. He taught me about selling and how to close close close a deal! “There are few things in life that cost this much money. Carefully stock merchandise ensuring store appearance is clean and presentable at all times. The customers will ask for more info, or they will pull back and be perfectly fine with what they get. Worked the sales floor assisting customers with purchases and providing information on product details. Oversee floor associate, return merchandise to correct department and handle customer complaints. There are a lot of pros out there that can swap out a Diamond Ring in the blink of an eye. Check in and replenish new merchandise inside cases. However, showroom owners want them to be persuasive, out-going, good listener and communicator, sales-oriented, and trustworthy person. These are all pretty easy to overcome… Now that you know what they are! Provided quality customer service by effectively communicating and interacting with customers and management team. Get their name and repeat it back to them. NOTHING! Processed payments by totaling purchases by checks, cash, and stored or other credit cards. Deliver a positive customer shopping experience. Serve as cashier, and handle large sums of cash, checks, credit card transactions and jewelry with integrity. Seeing if they’re still debating…, “Do you still need a moment to talk it over?”. :). Let them see them for themselves. amzn_assoc_title = "Rose Gold Wheat Chains"; Treat it as such and it will reward you! Big Diamond Sales will happen… When you’re ready! Things you never knew you could say or do. That way they know what Inclusions are and it all clicks! Here’s something that new salespeople do… They get nervous showing big ticket items. I’ve lumped these two skill sets together because your best customer service providers should be your best salespeople. Build trust with them and look them eye to eye! If not, print some new ones. Open and close cash register, performing tasks such as counting money, separating charge slips, coupons and vouchers. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. You could talk about VVS Diamonds all day, but unless you put one side by side with an SI Diamond, they may never understand. amzn_assoc_search_bar = "true"; Tell them what’s popular! It’s free! You don’t need to put a foot to their throat…. Customers can feel this LOVE! Just by ignoring your very own first impressions. It will help sell your goods and make the register ring. As a relatively new employee at a pawn shop, I desperately needed some pointers and help and was very excited to find this! They wanted the customer to buy an SI1 Diamond instead of the SI2. Try to keep written communications short and sweet. Enthusiasm Sells! I’d love to do business with you in the future!” :). Identified marketing and jewelry sales opportunities. Clientele will reward you with loyalty that extends beyond sales. Most of the time, the objection is price. Scope your Diamonds! Ha! Clean the goods. Worn down. Below you'll find our how-to section that will guide you through each section of a Jewelery Sales resume. With the SI2 you can see flaws just by looking at the stone. Below we've compiled a list of the most important skills for a fine jewelry sales associate. Getting down on bended knee…”. Get out of their hair. Hand out your business card, give them a warm smile, invite them back so when they do need something else, they’ll know where to go…. This is why they should buy it from me! Stay informed of store policies, procedures, and promotions. You don’t necessarily have to give them a better price, you just haven’t talked enough about the benefits and quality so it justifies the price. And chances are, they’ll never shop anywhere else again! Enthusiasm is Contagious! Prepared sales contracts and accepted payment through cash, check and credit card. Direct customer service, sales, POS, inventory, returns, price changes, handling cash and credit card transactions. Nice to meet you! “They don’t know what they’re doing!”. Having a Jeweler on hand was a great benefit to her and she walked out of the store with the biggest smile on her face!”. Engage with customers on the sales floor as well as maintain a clean work area. “Now, when you’re ready, come back and see me to get your Wedding Band!”, “When you need to buy her that Pearl Necklace for the Wedding, look me up…”, “We have the BEST Gifts for the Bridal Party! No more! “It’ll just be a minute…” is all you need. If you work with fine jewelry as a retail sales professional, you know that you need to help your customers make selections and purchase decisions with both their heads and their hearts – explaining objective factors such as the 4Cs, but also conveying exactly what these mean in personal terms like beauty, emotion, quality, symbolism, and value. After all, you can put $8,000 into a Diamond Ring that will last you a lifetime. Your customers will thank you! Don’t huddle around the door and pounce on people the second they walk in! :). Knowledge of business and management skills, including leadership techniques and coordination of people, and administrative and clerical procedures are necessary to coordinate activities and assist with jewelry sales. As customers, we hate to be sold. Retail skills and characteristics that typically come naturally 1. amzn_assoc_placement = "adunit0"; :), “That’s a cute sweater!” “I like your hair!” “This ring looks good on your fingers!”. Make the merchandise look clean and presentable. Maintain appearance of jewelry display cases assist customers with jewelry purchases run cash register. Bill for customer purchases by processing sales to credit card, check, or cash. “I’ll have it set in a Solitaire Setting for you FREE if you pay CASH-CASH!”. Gently push them towards the goal. We are looking for a talented and hardworking Full-Time Sales … I’ve also seen people chip their stones easier in settings like these. Tell a story! Often I’ll find broken prongs, loose stones, a bent ring, and even missing stones! A jewelry sales associate works both as an entertainer and as a salesperson in a jewelry shop. Prevented losses resulting from theft by returning all jewelry to locked display cases. Let them know that everyone is busy and somebody will be with them shortly. Handle all aspects of retail sales of company products by answering questions on product applications or use. Calm and Deliberate? Even though you want to work in a jewelry store, it might not work out the first few times you apply. The skills you need to become an associate at Helzberg Diamonds are the very qualities that make you a “natural” at sales: ... Jewelers at Helzberg Diamonds are in charge of providing high-quality jewelry repair services to clients in a timely manner to support store sales… Provide customer service, greeting customers and immediately determining their needs and wants, and recommend merchandise based on individual requirements. Show them rings that not only look great, but compliment their hands. Answer customer questions about products, prices, availability, product uses, and credit terms. Are they really looking intently at one particular item? I’ve had stones fly out and land in the carpet before, and have had 4 people on the ground searching for it. People don’t know something better exists unless you show them! Represented bank credit products at several college locations and assisted potential new customers with the credit application. Maintained and executed customer service skill techniques in various environments to obtain customer satisfaction and to uphold company standards. :). No one will buy it! They get excited about this so-called secret! Handled all functions of layaway accounts and checking in high dollar merchandise. Assisted customers in the selection of jewelry merchandise and offered complimentary items to each customer purchase. This post contains affiliate links. “Who’s waiting on those people?” NO ONE! Direct communication to district manager Achieved elite Pacesetter status by consistently meeting and achieving sales goals. So show the items that you LOVE the most and watch your sales go up! Does your Fiancee have other rings that she wears on the same hand?”, I would not use the customer’s first name, unless they tell you too. Nervousness comes with lack of experience, training and knowledge. If you relate the price of the item to what they get out of it, or compare it to other items, it doesn’t seem so bad. It shows you how smoothly things can sound. Rhodium is not cheap though and it could cost you up to $100 a time unless you purchase our Service Plan. Questions like this get the customer talking and telling you important information that’s needed to close a sale! Posted on January 19, 2013 by Richard Scott. Maintained up to date knowledge of all store policies. Once you sell the customers one thing, you can sell more! Sell early, and it will be hard for customers to say NO! Customers know if you’re trying too hard. I LOVE IT! In fact, people don’t want to be SOLD, but they do want to BUY! Colorless Diamonds I just love them! Developed business through acquisition of new customers and expansion of existing customer accounts. They know if their sweater is old and stained, it’s not cute. A Jewelry Sales Associate is responsible to be familiar of the latest jewelry styles and fashion by educating herself using trade publications and other catalogues. 1.00 Carat Diamond Price It doesn’t make them feel like they’re buying from a seasoned pro or an experienced Jeweler. Managed and performed over 20 sales transactions utilizing a company-based computer system that serviced over $17.3 billion in annual sales. Ouch! If you don’t ask for the sale, you won’t make very many of them. Created with Sketch. I know this for a fact! Interest! Ordered, checked in and displayed merchandise in display cases and throughout department. When you learn to sell Diamonds, you can sell just about anything! It doesn’t happen overnight. They know that the little itty-bitty ring looks out of place on their hands…” They know! If you can’t sell the customers today. But you can still gain customers for life! It will help them decide if they know that other people did the exact same thing. So because of this, I show them, talk about them, get excited about them, all because I LOVE THEM! I think NOT! Retained product knowledge of jewelry, accessories, shoes, and apparel departments and assisted in sales. Accomplishments Check in and replenish new merchandise inside case lines; pieces to be placed in same merchandise stories. Are they tapping with their fingers on the glass? Increased sales and met or exceeded personal sales goals as well as total department sales goals. Can you read body language? To be successful in the jewelry sales career, the associate must possesses sales skills and a deep understanding of gemstones, to be able to effectively inform and suggest jewelry products … You see, Sales are Exciting! Their questions, responses and body language will alert you. “This Ring has Channel Set Diamonds in it” SO? You can’t always win every sale. Diamonds are small, watch them like a hawk! When they don't follow it, I can usually tell about two months later. amzn_assoc_linkid = "5eff5affdd998f6a806cf09a6b373aa3"; We ranked the top skills based on the percentage of jewelry sales associate resumes they appeared on. Customers will follow YOU for life! Stand close enough to listen, but not close enough to interfere or look awkward. They do! You need this Ring!”, “Look at how big that smile is on her face. Processed credit card applications for customers. They like to have a good time. Commentdocument.getElementById("comment").setAttribute( "id", "ab0877f4153ae443a877d2ab64eea25e" );document.getElementById("fee982e6db").setAttribute( "id", "comment" ); amzn_assoc_placement = "adunit0"; That’s Stunning! :). Not bad for something that most people would never even notice!” :), See how you can talk about it and still make it sound positive? The ability to generate sales to exceed monthly quota in a row right here versus. That are F Color? ”, “ look at me? ” them about some that! To obtain customer satisfaction and to uphold company standards to plant their thumb against their cheek to keep track sales! Job, you can see what I ’ ll find broken prongs, loose stones a! Rare it is in the shoe department, as well as total sales. 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With you for life when would you like your head is Cut off me. Maintained the jewelry area in accordance with company policies pawn shop, I desperately needed pointers...
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